FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Collapsible content
What is the importance of rewilded skincare?
Nature is a deeply intelligent ecosystem that has so much to offer. After all, why else would synthetic products and pharmaceuticals often be derived from an active ingredient that is extracted from something found in nature, so that it may be chemically altered and patented?
Our products offer the opportunity to experience the power of these holistic ingredients without the negative impact on hormones and overall health that conventional skincare may come with.
Why are there no essential oils in your products?
Essential oils, also known as volatile oils, seem harmless enough at first glance but upon deeper investigation you will come to realize they are quite intense.
Nowhere in nature would we be exposed to any plant in such high concentrations at one time.
It takes about 250 pounds of lavender to create 1 pound of essential oil, that alone is extremely unsustainable and speaks to the potency of these volatile oils. More isn't always better.
Some studies have been done showing hormone disrupting, estrogenic properties in certain VOs as well, causing gynecomastia in some men. I have personally had experiences with skin sensitivity and reactions from products containing these oils, even with dilution.
The founder of a brand called SubLuna has a comprehensive resource you could download that offers wonderful research and information in understanding the nature of essential oils/VOs, that I encourage you to look into.
Does the beef tallow in your products smell like beef?
We totally understand why you might think that because there are many products out there that do.
The beef suet used to create our tallow is rendered multiple times in order to ensure that it is as pure as possible. We also use high quality, grass-finished suet which is from around the organs versus the fat trimmings. Both of these factors contribute to an odorless, final product -- meaning it does not smell like beef.
The cattle are raised on grass that is not sprayed with pesticides, or herbicides. They are also never given antibiotics, hormones, or steroids.
What if my product melts or freezes in transit?
We strongly encourage you to bring your order inside as soon as possible so that the extreme weather does not change the consistency of the products.
However, here are some tips for if this happens!
- Sol Cleansing Balm: If your balm melts while sitting on your porch just bring it inside and it will resolidify at room temperature to be as it was intended. If it freezes, still bring it inside and it will eventually come down to room temperature again.
- Cloud Cream: If your cream melts while sitting on the porch you can always just let it come back to room temperature inside. However, if you want it to be the same consistency as it is intended we suggest waiting until it starts to cool (it will start to turn opaque) and whip it with a frother or little hand mixer.
- Bio Escent Serum: If at any point the serum solidifys from cold temps before you can get to the package outside, just bring it inside and give it time to come back down to room temperature.
Can each batch vary slightly?
Yes! We do everything in our power to create consistent products, however being that our products are handcrafted in small batches with whole, natural ingredients there may be a slight variance in appearance and scent.
I did not receive an order confirmation
Please email us if you do not receive order confirmation within 24 hours of placing your oder.
How soon will my order ship?
Most often orders will ship within 5 business days of placing your order, however in some circumstances such as holidays it may take longer.
Tracking information will be sent to you upon shipment.
What if my item is lost in transit?
Please reach out if your items becomes lost in the mail and the tracking is frozen.
Although this process can take time, we or the customer can file a claim with USPS.
Do you accept returns or issue refunds?
All sales are final.
We do not accept returns or refunds at this time.